Auto Posting = This

I've railed to all of you about the bad policy, the downtrend impact, the just plain laziness of automatic social media -- whether it is cross platform posting or . . . . .

This: http://sports.yahoo.com/blogs/nfl-shutdown-corner/patriots--twitter-account-sends-out-racial-slur-with-automated-message-034040725.html

Oh, I give you both the link, and the full text of the link to read.

If this cannot convince you of the moronic nature of auto posting, I cannot help you.

Just Another Crimson Day

It shouldn't come as a great shock that a Harvard utilized photos of students in class as a part of a study on attendance.  After all, as this Chronicle of Higher Ed story notes, Harvard also sifted through resident dean email accounts trying to find a leaker.

Why no shock?  People, please.  The greatest personal data mining operation in the history of the world was invented there.

What Were They Thinking?

A little more ominous than "experimenting" on sentiment and motion with Facebook users, this note from the Chronicle.  Stanford and Dartmouth apologizing for fake mailers sent by political science profs to see if they could alter the outcome of elections in Montana.

Not sure what part of this is the most disturbing.

We get enough manipulative mailers from corporations and dark money groups. How did these academics think it was OK to join in?

Two coastal private schools thought they'd just experiment in Montana? Because it was isolated? It was flyover country? It wasn't California or New Hampshire?

Read more: http://chronicle.com/article/DartmouthStanford/149687/

A political-science study that involved a deceptive mailing to Montana voters raises questions about a new research trend.

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News You Can Use

No less than the Grey Lady of Journalism opines:

About 30 percent of adults in the United States get their news on Facebook, according to a study from the Pew Research Center. The fortunes of a news site, in short, can rise or fall depending on how it performs in Facebook’s News Feed.

It comes from an article on the impact of social on the traditional news world.  (Tip of the hat to the daily PRSA Issues and Trends newsletter -- are you a member? You should be.)

By the way, the study link -- that's to a Pew Research piece we referenced a couple of weeks ago regarding the way we use social to get our news, but I was more focused on the items further down the page.  NYT was all about the very first graphic.

So if the NYT is concerned that the gateway to the public is social, why oh why are you not doing the same?

Gets Worse From Here

An interesting take and a use of a favorite analogy regarding the North Carolina scandal in this week's Chronicle of Higher Education.  The authors, from nearby South Carolina, bemoan the inevitable nature of cheating driven by the desire of boards of trustees, high paying donors and upper administrators to bask in the reflected glory of athletes at Good Ole U.  The trio of authors opine:

The real problem is that, as the days pass and this latest scandal fades, coaches, players, tutors, and administrators will most likely go back to business as usual, and college-sports fans across the country will tune in to ESPN’s College GameDay and savor the sweet smell and taste of their big-time college-sports sausage, all the while ignoring the discarded athletes, as well as higher education’s integrity, that have been ground up in the process.

Ah yes, welcome to the sausage factory.

I call Dr. BS on two parts of this.  First, it didn't take the Athletic-Entertainment Complex to cause this type of activity.  Anyone remember when Louisiana Gov. Huey Long dragooned trains into the service of transporting his Fighting Tigers of LSU around the South?  Didn't think so.  BTW, that was the 1930s for the kids these days.

Second, while Disney/ESPN didn't cause all this, the incredible amounts of money flowing are exacerbating it.

About a decade and a half ago when the first thoughts of a national championship in football begat the BCS and today's playoff, I turned to friends and said:

You thought the hundred thousand dollar free throw was something?  Try the million dollar game.

I think I was off by an order of magnitude.  Anyone who thinks whole administrations won't compromise themselves for the incredible piles of cash available is naive.

Remember, we -- the collective of fans, college athletics and university administrators -- have done this to ourselves by demanding the "ultimate" title game.

Free Speech Isn't Free

Let's add a direct athletics chapter to the "say it social, pay a penalty at work" book.  The Big 12 fined Baylor's SID, Heath Nielsen, for comments made on his Twitter account related to the BU-West Virginia game.

Very notable in this:  it was also what he retweeted.

I know many in the game who will forward a link or retweet and then claim, oh, I was just sending along someone else's comments.  No, by forwarding you just ENDORSED those comments.

Having vented myself on radio as a color analyst, I know there is a fine line between accurate reporting of questionable calls and "undermining" officials.

Kevin Trahan of SB Nation makes another key point.  Fining the Iowa State AD for his video comments was one thing, handing out a $1,000 fine to an SID . . . you might as well add another 0 to that so you could get a sense of what that means to the underpaid and overworked in that field.

Sure, Big 12 is trying to send a message.  Here's one: don't do it on the backs of the people who make your machine run.

Auto Post is the Deebil?

No surprise to this space, but always reassuring to see data that backs up the idea that automatic cross posting is a bad idea.  This info graphic, courtesy of today's PRSA email, talks about a dramatic negative impact upon your social media.

#4: Auto-posting to Facebook decreases likes and comments by 70%.

OK.  My cognitive dissonance meter went off.  How did they know that?  What's the source?  They cite a Hubspot study.

A little back tracking, and like many stats, this one is a little old.  A 2012 study from Digital Buzz Blog is the source.  In that infographic, Inside Facebook is the source.

Inside Facebook (we're now at Sept. 2011) cites a study by Applum that was really looking into what happen when you used Tweet Deck or Hoot Suite.  That study link is a 404 now, but an editor's note revealed a little more.  Seems this was focused on the mechanics of auto-posting as they noted that EdgeRank/Facebook had a whitelist of OK sources to auto-post from.

At the end of the string, the repeated stat was more about how it was reposted (from an aggregator program) than what was reposted automatically.

Certainly, point four above fits my view of the social world.  What started me down the chase was what happens when Facebook is very deliberately your secondary audience?  For example, football recruits live in Twitter.  That content is of interest to adults following the program who may be predominantly Facebook demo.  Do you really care at that point if the interaction drops?

This needs more current study.  In a world where our regular information from brands is routinely unseen without "boost", the real devil in these details lies within that Facebook issue.

Interaction The Best Boost

Getting your followers to see your content becomes more and more challenging.  After complaints, Facebook is changing the news feed algorithm again.  However, according to Poynter, there is something you can do:  encourage immediate like and interaction.

From the Poynter blog:

They say they’ll fix these problems and surface more relevant posts by emphasizing two factors: whether a topic is trending, and how soon people like and comment on a posts after they’re published. 

We see this on our own content.  When we have interaction in a "news" flow, we see greater spread.  It also leads to better spread on boosted items as well.

Comes back to an older concept -- your external social media teams who like and share everything and provide you a base become very important once again.

Sometimes, Grandma IS the Sentiment

In the Facebook Five, I talk about making sure you have sentiment in your social postings.  Don't get caught up in "Facebook" as a label -- it applies to a Vine, InstaGram or pithy tweet.  Here's a perfect example, that also IS grandma.  Born the same year as A-State (alumni hook), she's got on her red tee shirt for Pack Priday (another student promo connection) and she's trying to get her WOLVES UP gesture.

We got this through calls to action -- repeatedly asking our fans to send us their spirit photos for the Friday "Pack Priday" runs.

What are you doing to get this kind of Facebook Five impact?  Check the numbers in just two hours . . .

Take Them There

A capture at 30 minutes after a simple picture of the football team loading up for a road trip.  At 10:30 in the morning -- even on a Friday -- fans can't always get off to be a part of this.  But with some "Living Social" forethought, you can take them there.

Check a couple of the key engagement numbers here:  Served to about 1400 of our current 33K base, you have 142 like -- over 10%.  I'd anticipate the climb to continue through the lunch window (a nice double -- hitting one of those important "clock" moments).

Keep this thought in mind: it didn't take any extra effort.  The staffer was already there.  It just took awareness.

The Digital Trail

My oft repeated phrase

digital assets are extremely portable and easily disseminated

applies to all aspects of the work place.  Don't believe me?  Ask Jonathan Waters, former director of the Ohio State marching band.  He swore he didn't swear at band members among other things.  Turns out, there's a recording by one of his drum majors of a disciplinary meeting, and The Chronicle covered that last week.

Lois Lerner's ongoing email saga this week moved to her BlackBerry account.  In her back and forth with a friend, she called one political faction "assholes".  While the ability to locate her Outlook-based correspondence continues, the idea of locating things within her phone reminds me of another person, then Arkansas head coach Bobby Petrino, and his question of "can they get my texts."

I'm left once again with the good ole Earl Long School of Communication.  The late Louisiana governor (and many other politicians in other regions -- I recall Uncle Earl because of regionalism -- the phrase isn't original to him) famously advised:

Don't write what you can say, don't say what you can't whisper, don't whisper what you can't wink

EULA Strikes Again

Welcome to Matt's Cafe Internete, where . . . not unlike Rick's Cafe Americain . . . we are shocked, shocked, to learn that your personal data is being used and manipulated.

Please people -- the Zuck and Co. never make a move without having pre-planned (and planted) the change in the End User License Agreement, now known more as the "ToS" for Terms of Service.

Kudos to Forbes who discovered that once again, four months prior to the "manipulation" experiment in some folks newsfeeds that Facebook added that to your EULA.  Read more here.

It's not Engagement Without Interaction

A follow-up thought for my colleagues who attended the Association of Louisiana Alumni Executives talk last week.  You can message all day long, but the interaction comes when you do two things.  The obvious one: enable and answer comments.  The second, sign your posts.  Here's a recent and somewhat random example.  I'm putting out the note about how friends and followers can do a little to beat the Facebook algorithm and see more from us by clicking to "Get Notifications" (BTW -- have you been promoting that to your Facebook followers?).

That's not what Susan Littleton wanted to know, and she used that opportunity to ask her question.  I didn't have the answer, but took the time to acknowledge her question and say when we might have an answer on honor roll lists.

And, see you liked the comment?  What do you think the chances are that we got one more dedicated follower?

More Reasons for Caution!

For some time I've encouraged the avoidance of ! in social media posts based both on research (see my Match.com image -- a staple in my social media presentations) and personal preference.  Today, a couple of new items supporting the sparing use of ! -- but also one meme that is promoting it.

Like the use of more than two hash tags, spam filters are looking for the use of ! to replace "i" in subject lines, and may catch your enthusiasm as well.  They are really looking for the multiples as this column on how to avoid the spam filter notes (irony: of the 10 bullet points, three of them used an exclamation point).

A little Australian flair to stress the downside of the multiple marks, and another on PR writing technique (see item four) that using them along with all caps undercuts credibility.

No less than the New York Times weighed in against the exclamation in emails back in 2011 -- no surprise for the stuffy Old Gray Lady -- but gives me a great new piece of ammunition courtesy of Mark Twain.  America's storyteller brings it all home:

One should never use exclamation points in writing. It is like laughing at your own joke.

The judicious use of the mark, however, may be something we have to consider.  Arguing a similar line of thought that I preach -- that digital communication strips off all the context, Drake Braer points out they can be useful to take the harsh off a cold read.  Then again, the friendly in this example gets to the point of sounding like you're yelling at me:

This infographic and it's back-up research tends to support the idea that adding them gets you retweets -- so is this a platform specific plus?  Reading into the article to me affirms the my original position.  For all the good an exclamation may bring in a retweet, it has the same deleterious effect on click through rate.  I want you to read something or see something -- and the ! has demonstrated negative impact.

Future from the Past

They promised me jet packs and robot housemaids.  So my vision of what a future should look like is framed by what childhood popular culture abounded.  Results in a primary colored pop world of the 80s and 90s.

Wondering out loud -- when so much of the vision of the future was presented as dystopian to Gen X and Y, is it no surprise that their graphics are dark and stoic?  My Batman wasn't nearly as goth as my kid's Dark Knight.

A roundabout way to this new nugget -- how much of today's networked world was foretold in some report from 1982.  My first cynical question is: how many other reports that said we'd see a blossoming of craft printing are forgotten.

Still, a lot of where we are is correct as the Pew Research folks point out.  How close?

“Electronic home information systems…create classes of people based on interests, skills, and even specialized languages. As it becomes easier to link with various others of these classes, to establish relationships with members of these classes, to identify with them, ties with traditional peer group members may break down.”

Or, as the kids say, social cra-cra friends.

Another moment to plug my favorite single book and my favorite quote.

Kansas Follows Through with Policy

After backing away, the Kansas Board of Regents moved ahead with a strong social media policy for its faculty and staff.  Read from the local media.

From The Told-You-So Files

Remember back in the day when this space foretold and advocated for branded journalism?

Another reminder that the future is now.

Here is both the lede and the takeway from an article that you really should go ahead and click above to read fully:

One former USA Today editor says that he's jumping ship to the world of content marketing because editorial is dead. Is there any business model that can save the future of news?
 

The Most Expensive Free Thing in the World is . . .

Social media.

Without a doubt.  Reminded of this fact listening to the pitch session for one of our design classes.  Our College of Fine Arts graciously asked if I'd serve as a "judge" for four branding designs, and one of the teams made social media their lead creative.  Outstanding, I'm thinking, until one of the presenters says:

"Because social media is free, and we know we won't have a large budget."

In the Q&A, I asked them, why did they think social media was free?  Cause it doesn't cost anything to sign up for Facebook, Twitter, etc., etc.

Dose of real-world now, kids.  What does your time as a design cost?  Um, not sure.  Is your creative time not billable?  Not valuable?

They got it pretty quick -- and today, here's a link off PRSA's daily digest of info that reinforces once again, the great myth that social is free.

And, the only free thing more expensive than social media?

Bad social media.

Want to Believe Facebook Can Do Better

Many recall my earlier questioning of the brilliance of the "related stories" tab.  Here's one from a friend in Natchitoches.  I wonder is this is driven by lack of base -- Northwestern State is a smaller school, they're doing some very bad regional demographic profiling and they can see "demon" is the mascot.  According to this story from Inc, Facebook is improving this area.

Example like this don't give us lots of hope.

Difference Between Being Digital Native and DigiSavvy

One wonders, and this from The Chronicle is an excellent overview of the belief that the rising generation of youth is so "in tune" with what it means to "be digital."

The title says it all: Confronting the Myth of the Digital Native.

The takeaway quote:

Siva Vaidhyanathan, chair of the media-studies department at the University of Virginia, describes Ms. Hargittai as a "pioneer of empirical Internet studies." It is "absolutely untrue" that young people understand how the Internet works when they enroll in college, he says. "That myth is in the direct interest of education-technology companies and Silicon Valley itself. If we all decide that young people have some sort of savantlike talent with digital technology, than we’re easily led to policies and buying decisions and pedagogical decisions that pander to Silicon Valley."

Just cause you're born with it, doesn't mean you really know it.  Kind of a digital nature versus nurture, wouldn't you say?

Having just conducted a mini-seminar for students here, I can confirm what Eszter Hargittai says in the story.

That a two-year-old can swipe and click on a tablet device is one thing; being DigiSavvy must be taught.

Hodgman's Moment

If you aren't following Alton Brown's podcast, you should take a moment to grab this week's episode which featured John Hodgman, he of Mac-PC commercials, collaborations with Johnathon Coulton, of fake trivia and fact books and his own podcast.

Today, however, I wish to pay homage to genius -- sheer genius -- in the elaboration of that moment when internet life changed for everyone associated with it.  Alton had asked John about the "special" relationship he must have had with Apple during those days, and Hodgman said not as much as you'd think, but he remembered very distinctly the day -- unannounced -- a first generation iPhone arrived at his house:

We all knew it the moment we held it, well, this is the future. Books will be written about how culture flipped at that moment. . . . What it did was put the internet, which until 2007 was still a relatively esoteric niche world of relatively affluent gear heads and nerds, and publishing and media types, and put it in the hand of everyone who had a phone and that meant it expanded demographics of who was using the internet dramatically.

There it is -- Hodgman's Moment.  Books to be written indeed.  Hey kids following this feed, there's your next media studies thesis statement.

The internet into your hand and literally changed the world. The internet penetrated your world and it has never gone away. It left the confines of a tethered world - physically attached to infrastructure, electric, LAN - and became mobile, a digital parasite and we became it's very willing hosts. We became like Chekov receiving his Ceti eel in Khan; or assimilated into the Borg. 

When I first heard this section, it really didn't sink in.  In fact, I thought, why John, please.  We were starting social media, we'd had websites since the mid to late 1990s.

And then on the second pass through while cycling (because I wanted to hear more about the specific BBQ places around Oxford, Miss.), it hit me.  He was right.  I indeed was one of those gearheads.  A media person.  A connected by affluence individual.

Mark it down -- Hodgman's Moment.

It also signaled the end of the elite of news decides, but a utopian democracy did not replace that void. We did not become better by some meritocracy of thought or message. Instead a new tyranny of the deliberately exploitative took control. By algorithm, by advertiser, by monied interest - the public discourse went from the control of the learned elite to the power of the systematic hustlers. (Oh now go find my other guru of these memes, Neil Postman.)

From controlling elite - who themselves beholden to paid special interest thru advertisers, but not always fully controlled by them - to the direct connection of those who could game the system or purchase it. It cannot be reversed. No matter the level of societal control, no amount of Mullah desire to reverse liberal progress or dictatorial power to command a society - once unleashed the society is forever itself lashed to the connectivity. 

The deliciously ironic conclusion of cutting the cords is the maniacal, absurdity of being wirelessly connected. The prison is without walls because the world now becomes the prison. The most Faustian of choices and fates. (Or as Alton admits in listening to John's Apple story -- he has days he carries only a non-SMS, non-data flip phone.  He has to be accessible, but it is without that oh-so-tempting internet in his pocket.)

Hodgman's Moment is diminishing, and in time may be forgotten by the general public. The particular technology - the iPhone - disappears, but no one is left who can remember a time in which everyone was not connected. Once it happens it can't be reversed.  A digital native will have it delayed, but anybody born into an area where Hodgman's Moment has already occurred has no real ability to escape. 

It's like a wildfire as it moves across societies and it can result in a moving definable line; a border defined by the 3G changeover between a pre-Internet network to the device in the hand. We are left with places like the remotest areas of certain countries and regions of the world, or a North Korea where a whole population is still in the pre-Hodgman's Moment by the sheer force of the old political guard, an elite who themselves are digitally connected but fearful of their ability to control their analog masses should the Hodgman's Moment flash across their borders.

Can Someone Explain the Logic?

Please Facebook.  Simple answers.  What relates to what content.  What we can do to tag that content so it makes sense to the end user.

In the classic sense -- I don't trust a media outlet when I know the kind of errors they make regarding me, my interests or my employer.

Facebook -- when you offer up random (and potentially offensive) related content -- you do the same.

Earlier today, I saw a story on the new women's basketball coach at Arkansas.  They served related content with a spoof expansion of football and a feature on craft beer.  Really?

But The Facebook -- like the Honey Badger -- don't care.

Stop more silliness like below (how does Junkyard Dog and King Herod relate . . . .)?

Secrets of the Related Story

As Facebook morphs again, the new feature of related stories after you click on a news item from a friend intrigues me.  Anyone figured out what drives it, and how we get our content into those hoppers?

Meanwhile, we return to a world in which the click interaction of our followers becomes the prime metric.

UPDATE: The Judge Steps Out

Michael Maggio issued a statement that he indeed is "geauxjudge" on Tiger Droppings and exits his judicial race in Arkansas.

 “I take full responsibility for the comments that have been attributed to me. I apologize deeply for my lapse in personal judgment and for that, I have no excuse. The comments posted were not acceptable. These comments are not a reflection of who I am.”

Call it the disassociation effect in reverse.  Just because I used a pseudonym it really isn't me.

Some broader things to consider are how did Maggio end up in this place? Granted, a run though all of geauxjudge's posts made it fairly easy to conclude it was either Maggio or someone extremely close to him.  He opined on too many things that only he would know from his professional life (first rule of message board - no personal details).

Yet on a board the scale of TigerDroppings, seeing this forest for the trees . . . well you wouldn't just need a road map, you'd need Google Earth to back up that far.

Unless you were tipped.

And that is what Maggio hinted at in his statement. That Blue Dog Report, one of Arkansas' more notable political blogs, didn't just accidentally sift through the website.

Regardless, we are once again reminded of the permanence of the supposedly ephemeral digital trail we leave behind.

If you want a recap, Arkansas Times has one here.

Once Digital, Never Anonymous

Mike Maggio is learning an old school lesson today. You can give yourself a screen name, but that is no guarantee of anonymity.  The Arkansas judge, and his wide ranging opinions on the LSU message board Tiger Droppings, are now political fodder.

Rule number one of message boards: they have your IP addresses. If you work for a public entity, you  are toast. Just an FOIA away from having your desktop IP revealed. Triangulate that with what survive provider you use for mobile and home service and the "well, that may be my work computer but anyone could have accessed it" excuse is done.

Rule number two: too cute by half screen names.  Geauxjudge. Really?

For these and many other reasons, I've operated under a very simple guideline on the sports message boards: be yourself.  As a public spokesperson, any and everything is on the record, so you've always found me as "BillSmith" where I have gone.

Not everyone can get away with being Ranger77. Maggio sure didn't.

Another Job Ended by Social

The cautionary tales become routine.  Today's edition involves the sharing of a Facebook link, ostensibly inside "friends" security, that was quickly shared out and to the wider world.  As a result, Craig Featherston is now former assistant AD at TCU.

The content isn't that important -- you can read here from the Ft Worth Star-Telegram -- what precipitated Featherston's decision to leave the Horned Frogs.

What does separate this event from other famous job-ending faux pas (by tweet | by drunken tweet | by photo | by posting | by video) -- this was sharing a link, not creating it.  Although, Featherston told the S-T:  [he] posted a message he said he didn’t write “but could have.”

Read more here: http://www.star-telegram.com/2014/02/21/5589881/tcu-ad-apologizes-his-for-facebook.html#storylink=cpy

The main takeaway:  in spite of best efforts by media consultants like Danah Boyd's attempt to create "context collapse", you will be taken at face for your comments.  And, in this case, the ones you share.

I segue to Boyd, who was interviewed today on NPR related to her new research book, It's Complicated.  The key to understanding the use of social by various groups is the context.  Based on the story, I don't think I am stretching to say that Featherston falls into "context collapse."  (Granted, Boyd is studying teenagers.)

As a former UT student during the time of the TAMU bonfire tragedy, he said he was sharing a comment among friends.  He talks directly to the Star-Telegram about the impact, and you have sympathy for the situation.

Is 65 the new 140?

I've said for some time, just because you get 140 characters on Twitter doesn't mean you should use them.  And that it's no good to prattle on with "extensions."  You need to leave space for the retweet and comments, so keep it around 100 if you can.

Now this: 65 characters.

Why?  Found first as it relates to writing good headlines for media releases that will work well in Google's search.  Because the Google truncates heads past 65 characters.

But here's some compelling additional info on 65.  For email subject lines.  For SEO tagging. More and more items are wanting you to say it in less and less space.

Once upon a time, I wrote for the bible of preseason basketball: Street & Smith's.  Those stories had hard word counts that were inviolable.  You quickly learned to drop modifiers, bloat and words like inviolable.

Writing short, tight, meaningful prose is much harder than bloviating.

Forced Transparency (Not Yet)

Friends point out what I overlooked -- the new Facebook annotation of who actually posted on brands is for admins view only.

Hmm.

So when was the last time that a Facebook feature that reveals more about your data stayed private.

Betcha what I took the policy change to be comes to pass before it's all said and done.

For all the folks who want to keep their branded social shielded, consider my age old advice:  Digital assets are extremely portable and once posted are always available.

Can you say . . . screen captures?  Wanna know who really is doing Brand X's work for them?  Everyone an Edward Snowden.

Of FOIA and folly

Every public institution runs into the digital age dilemma: what should we archive and what are we required to archive?

One solid rule of thumb is making sure you can produce documents if asked that pertain to your business activity.  And doing that on Gmail to avoid the state's servers . . . . well, that is proven to not stand up in court.

Two recent FOIA-related articles via PRSA's daily email bring this balancing act into focus.  The first details the SNAFU by the U.S. Navy in sending its strategy memo of how to cut down on a FOIA request to the requester.

Ah, there are some old time favorites:  "encourage the sender to 'narrow the scope'" to avoid "fishing expeditions."  The tweet with the screen cap is here.

The other is this new product: Confide.  Marketing hype says it's "snapchat for the corner office."  In other words, a way to have erasable communications to avoid those pesky FOIA fishing expeditions.

As many have learned the hard way, Snapchat isn't as secure, and surely the same will be for Confide.

Forced Transparency

Starting Feb. 20, Facebook will take the veil off "brand" pages by revealing who is posting what.  I think it's a great move, and something that for the most part I've followed at all three stops along this social media way.

I did endorse the school speaking on the first announcement, but thereafter, you had to identify yourself at the end of the post.

Now, all posts will be annotated, and it will be a good thing.

Well, unless you are the mystery MSNBC tweeter that got fired a week ago for the comment about conservatives and the Cheerios commercial.  Can't get away with that anonymous post and departure on Facebook soon.

Thanks, Interaction and Bringing It

Jan. 25 we got into a twitter war with UALR.  Ah, not really, but the very fact that two university social feeds decided to go back and forth on the gameday of a pair of rivals drew attention.

Got the media's comment and student's attention.  "Did you see that?" one asked me.  Grinning, why yes, yes I did.  An incredulous look from another administrative functionary.  "Why I've never seen that before, you know, between two university accounts."

Good-natured ribbing over who was going to win the first meeting of the two basketball teams.  Why not?  It was great fun.  It mobilized both fan groups who retweeted and added to the back and forth.  We kept is civil (and so did the fans for the most part).

The goal of social media is interaction.  When "institutions" are too concerned with being formal all the time, people will not relate.

What makes Old Main so important to Arkansas grads?  The Columns a sentimental heart tug to Northwestern State alums?  The Arch at A-State?

It's not the freaking architecture, people.  It's like Soylent Green -- it's peeeeeople.

Betcha remember that line.

Thus my point.  A helpful instructor.  A mentoring adviser.  A band of brothers or sisters who ran together.  Sporting events.  Social events.  Milestone events.  A catchy turn of a phrase.

These are the emotional connections we ascribe to our alma maters and then to the brick and mortar.

So let's act like people rather than architecture.

I want to give a shout out to our colleagues at UALR for making it fun, and showing us this new little weblette tool, replygif.net.  Someone's GIF'd up movie clips, no sound.  Let's hope the studios don't take them down soon (it's still in beta).

Sometime, no matter how cleaver you are, a picture tells the story better but video can evoke the motion best.

As we said back . . . .

Bring it.

The Social Media You May Not Monitor

Reading before the holidays a pair of references in the PRSA newsletter about the difficulties of brands dealing with errors on Wikipedia, I was aware of the twisted path I'd find myself on in early December.

 

As noted in the PRSA email, I do recognize there is a considerable amount of "Astroturfing" going on -- not just on the Wikis but all around the digital realm.

And in reading the accompanying column about the damage that inaccurate or maliciously false information on Wikipedia can do to brands, it got me watching a little closer.

Who knew I'd find myself inside Escher-like world of WikiProofing so soon after?

 

We talk at length about monitoring our social media and what our active folks in our organizations may be doing.  There's another social media you need to actively monitor.  The Wikis and similar born digital reference guides.

I want to make a quick preface to say, I use Wikipedia.  A lot.  But I also double check anything I personally don't know from my experience or my own historical background -- remember, the Dr in DrBS is a PhD in American history.  Teaching, no one was allowed to use WikiPedia as a primary source.  Why?

Our story begins with a passing mention in our media monitoring that our former Indian mascot made a list of eight insensitive Native American references.  Looking at the story on Indian Country Today Media Network, the author, Vincent Schilling, talked about the "Trail of Tears Classic" between Arkansas State and University of Louisiana at Monroe.

As a native of Monroe, graduate and former employee at the then Northeast Louisiana, I had never, ever heard the series with A-State called . . . well . . . anything.  Sure, these two Indian teams had that in common, but NLU's rival was Louisiana Tech; A-State far more interested in games with Memphis.

Both teams were mandated into mascot changes, so certainly there would not be any recent year Native American references.  With one exception -- the inside jokes passed among fans still upset about the change on message boards.  After a double check with both A-State and ULM officials, a note to Vincent with Indian Country Today Media Network to let him know his information was incorrect.

And that began the WikiOdessey.

Here are a series of links from the internet that prove the series is true, most of all, a Wikipedia entry by a poster I came to know by his screen name of Ejgreen77.  Ejgreen77 cited an online work from 2007 and a single news article which was not online.  I decided to make the correction myself.

This was my big mistake.

Truth did not matter.  What mattered to Ejgreen77 and the entirety of the WikiWorld was I was a WP:NO.  

"Based on this edit, it appears that you are a paid public-relations professional, employed by Arkansas State University. As such, please read WP:NO..."

Because I worked for A-State, I must have an agenda.  Because I knew the truth and dared to correct it, I was quickly labeled as a "hostile poster" and Ejgreen77 set about to have my account suspended.

This becomes the heart of the problem I have with Wikipedia, both as a public relations professional and as a professional historian.  Anyone can post things.  To paraphrase an old cliche, once it's on the internet, its the God's honest truth.  And under the rules of engagement from Wikipedia, only those without an interest can fix the internet.

 

(As you might expect, there is a Wikipedia page for the history of conflict of interest.  It's not really encouraging with the unrealistic line in the sand about "if you are paid by".  Guess if you get paid to teach or write American history, you shouldn't edit it on Wikipedia -- you have an interest in being right . . . )

Meanwhile, the media continued to not correct its story, but the editor sent a note to say that it didn't seem quite right and they would revise their story to say that certainly since the two schools changed their mascots during the early 2000s, the label wasn't currently being used.  But, because the Wikipedia entry persisted, they would not retract the story as based on inaccurate information.

Appealing to reviewers, a three-week process of near daily checking and updating information to plead the case began.  Throughout it all, the fact I had a PhD in history, that I had intimate knowledge of both programs, that I had grown up in the region, that I had worked in the sports media and could also speak to the inaccuracy -- all that mattered was I worked for A-State.

My level of frustration was high.  Now the mascot issue was on the other foot.  I had been labeled.  And I was not to be believed because of my associations.  I was being judged on the surface.

Eventually, allies came to my side, and several of them came to the same conclusion: none of this seemed to exist prior to the mascot changes.  I also found and supplied scans of books on college and regional sports history -- since the media guides of either school were not considered viable "truth".  After all, they were the product of WP:NO.

I also made the argument, if this series was real, where was the trophy like the Arkansas-LSU or Northwestern State-Stephen F. Austin series.  These also had Wiki entries, and photos of the trophies -- the Golden Boot and the giant cigar store Indian Chief Caddo.

Two days before Christmas, the Wiki court ruled in our favor, and changed the entry "permanently" to the Arkansas State-ULM Series.  Ejgreen77 went to the end believing in his story, and as far as I know, believing I had done some eeeeeeevil PR work.

To the full credit of Indian Country, once they saw the evidence and that Wikipedia had stricken the entry, they were more than gracious in removing their story.

And this is the heart of the story.  If this was a more visible, more contentious matter of brand reputation in which the media source was Wikipedia, what damage would result due to Wikipedia's policy to not take the word of those of us who happen to work for a group?

Is the takeaway of the story that we all have to buddy-up with someone we can call on to correct our inaccuracies that is not "connected" by a paycheck to our schools?

This seems like a poor way to run an encyclopedia.  It certainly isn't the Associated Press or any other reasonable media or governmental standard.  If the institution can prove an error, it gets corrected.

 

This all comes back around to the key points in the PRSA's survey: takes too long to respond, factual errors not addressed.

But the moral of both the article and our story:

Some Viewed Making Changes as Near Impossible: 23% of respondents felt that making changes to Wikipedia articles for their company or client was “near impossible” in 2012 and 2013.

 

Amen.

You Wanted Inside the Game

What do Madonna and Richard Sherman have in common? We just heard the voices inside their head.

Both find themselves the subject of our clucking disdain today for what they said out loud.  Madonna in social media and Sherman on the regular.

Madonna's Instagram message to her son using the N word that she pulled back saying she was not racist and that it was what goes for an inside joke is pretty straightforward social media faux pas.

But what of Sherman? His outburst at the close of the AFC Championship game set social media ablaze with recriminations for his corse behavior and turned the country against the Seattle Seahawks.

The shock and borderline horror in Erin Andrews eyes as he erupted in pure angry emotion during the post game interview tells you everything you need to know.

The network finally went too far.

The cameras on sidelines, in the sidelines, in the faces of injured or emotional players.  The in-game interviews with coaches.

All of it designed to "take you inside the game."

Well, you just got to go there, America. How do you like it now?

Should he have composed himself? Absolutely. Does he need some media training? Maybe.

There is a reason why there is a cooling off period after games before players and coaches are allowed to talk to the media.

The warrior mentality required of young men to stand alone out there on the island that is cornerback was revealed for all to see.

Did I not react to Sherman's self-absorbed outburst? Oh no, I thought it was terrible for the team and really soiled the joy of victory for the fans.

Was I surprised? Not really. Young players haven't had the years of experience controlling that raw emotional and taking it back to the locker room.

Will that happen again? Sure, but the league and the network will have some strong discussions about avoiding it.

That's the key - walking right up to the line but not crossing over.  Knowing how far you can go and pushing that limit.

Kinda like a quarterback lobbing for the back corner of the end zone, trying a cornerback's skill.

Sometimes, you get the ball slapped right back in your face.

Not So Happy New Year

Regrets for the lack of activity.  The combination of a bowl game with a trip to CASE national in DC followed by a serious shot of winter cold/walking pneumonia . . . . well, I'll catch you up with some new entries this week.

100% Reason to Remember the Name

While Louisiana legend ascribes colorful former LSU head coach Dale Brown with a version of it, P.T. Barnum is often credited with the famous line: "I don’t care what you say about me, just spell my name right."

On New Year's Eve Eve, the circus came calling in Brown's old home town of Baton Rouge, albeit on the northside at Southern University.  The Jaguars broke the NCAA record for best start in a Division I basketball game by holding hapless Champion Baptist College scoreless while racking up 44 unanswered.  It led to a 116-12 final score.

Last night, Southern and Champion made the ESPN ticker during bowl games.  Dominated a light evening of college basketball with the hysterical, er, historical note.

Oh the humanity.

At what price fame?  Fox Sports, ESPN, Bleacher Report, Sports Illustrated, et al, had their fun with this.  Southern got some better local pub -- considering a Google for the university also brings up some investigations into the law school today.  While many are making fun of Champion (lots of how can you be a Champion . . .) there is growing complaint about Southern, notably that they should not have taken advantage of a non-NCAA team or that the game and record are not legitimate.

No one starts out to have this result, but let's be honest -- everyone knows what is going on.  Southern played teams who wanted them for practice; why do we fault the Jags for same.  Let's not act like this is a product of the 21st century money-driven horror show of college sports.  This was going on with regularity in the 19th century.  Colleges played all-star teams, local high schools, business colleges, schools for the deaf, military bases, their own alumni.

Champion Baptist gets 7,000-plus notes in Google's news today, and they trended hard on Twitter last night.  SB Nation's Mid-Major Madness had a little perspective on both sides.  The Topsy score was 56, so to the plus side of sentiment.  Tweet of the day goes to Gary Parrish at CBS:  "You know what’s coming next season, right? Champion Baptist at Grinnell College. Book it."  Lost in the mix is at their own level, CBC was a national champion among other Christian private schools.

At the end of the day, this is takeaway.  USA TODAY sports writer Dan Wolkin who grew up in Hot Springs admitted he had never heard of Champion.

Now he has.

Off-Topic Post Script: Take a moment and read through Micheal Turney's excellent tracing of the origins of the P.T. Barnum quote from the first link above.  A good read that once again proves my Harry Truman approach to America: The only thing new in the world is the history you don't know. As a Post-Post Script: Enjoy #5 on this link to Truman's value of history.

MF's Tweeting Yourself to Unemployment

On this day of the latest version, I can't beat what Mental Floss did today.  Enjoy their recap and share with your friends, staff and students.

Now within that, on #6 and #12, I recall also the infamous Red Cross drunk tweet. Or frankly, @ArkRazorbacks' FU on a stolen phone. Bad tweet doesn't always lead to dismissal if handled well.

Then again, on the other 14 - and today's edition from South Africa and yesterday's rehash of the KU professor - sometimes you can't.  And they can cause you legal trouble both before - the Astoria, Ore., teen's hit and run - and after - a California young man seeing his charges upgraded.

Kansas Raises the Bar on Social Liability

An update on earlier notation that David Guth would become the next battleground for academic freedom and social media regulation.  The Kansas Board of Regents voted unanimously to give its campus leaders, quoting from The Chronicle, the ability“to suspend, dismiss, or terminate from employment any faculty or staff member who makes improper use of social media.”

Remember that Guth was suspended for his comments about NRA members after the Navy Yard shooting.

Let's remember, Kansas already had a very broad hate speech policy and that it had on the books the statement that social media was covered under that guideline.

This makes it crystal clear.

Facebook's Sports Play

For a long time, college athletic programs put their majority focus into Twitter.  As a 2004 adopter, myself among them.  Over time and new responsibilities, I've gotten a stronger sense of the need to be in both spaces -- Facebook and Twitter -- but with the right content and the right timing (in other words, yet another time to say delink your damn accounts).

Facebook's aging demo plays well toward alumni, parents and influencers -- especially outside the urban markets -- but it has not been a big factor in sports.

Until this week.  Yes, Facebook lost out on SnapChat in a bid to get younger, but it just vacuumed up SportsStream.

The product creates a second screen using the streams from Twitter, official team data (live stats) and visuals from InstaGram and others.  Sort of automating the kind of live blogging many do with tools like CoverItLive.

Paul Allen believed in the concept, and now the Zuck is on board.

End of the Internet, or Anonymous Posting?

When the big guns come out, must be something to it. The DMCA's "safe harbor" on copyright was the last time Google, et al, united.

Now they come to the rescue of TheDirty versus "that cheerleader".

Sarah Jones became the subject of postings that she claims were false, and she has sued.

The People vs Larry Flynt? Maybe. But the fear that a loss for TheDirty (home of Anthony Weiner, well, you know) could put liability on all online "news" groups.

How about that? Some old fashioned got to have a name and an address, maybe even a call back number, to put your letter to the editor out there.

Right after the Ed O'Bannon suit, this could be the most important legislation impacting college sports.

Kodak Moments for the 21st Century

No surprise to the regulars of the blog, I'm a huge fan of the GoPro.  A first-gen owner, I've used them for years.

60 Minutes featured the founder of GoPro Nick Woodman.  If you don't get what GoPro is about, and how you MUST use them, watch the story.  Aside from a traditional American success story, it's a visual presentation of all the memes associated with GoPro.

At the close of the piece, Woodman says something profound regarding both the camera and the way people relate to it.

"It's a marketer's dream.  It's all based off authenticity. Our customers doing interesting things around the world and they're so stoked . . . . that when they share the video, they often give us credit.  My GoPro ski trip.  My GoPro day at the park with my kids . . ."

That's when it hits me.  When George Eastman changed the way we captured the world in still photographs, the late 19th and entire 20th century were dominated by the Kodak moment.  That became synonymous with a heartwarming event, saved forever in celluloid.

The 21st century equivalent? When I GoPro my fill-in-the-blank.  And thanks to the technology I can both be in the moment and preserve it in motion.

Why all that?

To say this: replace GoPro with your university name from Woodman's quote.  Is that how graduates view their experience, their learning, their transformation while at your university?  Do they send you photos and emails from their lives around the world?  Staying connected to where they learned their skills, or built their social networks?

If they do, your "brand" shall increase.  If they don't, you're just issuing credentials and certificates.

Find a way to engage through the authenticity of your unique experience.

Tarkin Doctrine Finally Fails Olympics

Or maybe I should make another SciFi reference by saying the International Olympic Committee has decided to stop Fighting the Future.  New guidelines that recognize both the nature of (and the benefits accrued from) social media.  At Sochi, social is in.

A good read from USA TODAY about the shift that allows those who are accredited media to use their information and stills to report and promote.  It is another step forward after London where the Five Rings recognized that those who "would not profit" could do the same.  Video is still off limits, but in a rights-holder world, most can accept that.

We have come a long way from Beijing.

The opposite from Oklahoma State earlier this month as a clash between the media relations office and student media becomes nasty he tweets, they tweet battle over who "broke" the news of what would happen at an athletic department event.

Reminds me a bit of institutions that still won't credential born digital or participatory media.

Oh, and if you don't get the Star Wars reference in the headline . . .

Bad Behavior Equal Time

Much space devoted to athletes and others doing stupid things on social, sometimes with career changing consequences.  Today, let me share a little equal time for the fans.  Courtesy of Matt Ferguson of the Arkansas State Scout site, enjoy some slices of Bad Tweets Theatre.

It's not quite when the father threaten the family with gun violence over the outcome of a game a couple of years ago, but the rants over the Missou kicker's miss are getting there.

The Un-Anonymous

Perhaps like zombies, the undead, we should consider those who put WAY too much faith in analog concepts of secrecy in these digital days as the unanonymous.

Latest cases in point:  From On the Media's new side feed, the story of a former NSA staffer (no, not Snowden) getting live-tweeted as he was on the phone riding the train.  Turns into a double bust.  Please click link to read -- don't want to give away the surprises, but promise you won't be disappointed.

The other is the unsavory tale of former high school coach and athletic director Barry Gebhart.  He was arrested by Rogers police in a digital honey pot -- officer posing as the 14-year-old girl that Gebhart thought he was safe swapping photos and lewd suggestions with.

(A moment of disclosure: I do have a child still at FHS)

Among the details: Gebhart was using Whispers to cover his tracks and his personal smartphone to stay off the public school network and computers.  Oops -- GPS in the phone helped link the texting and emails to his office at Fayetteville High and his home address.

The arrest record and details -- Gebhart admitted to the events and has resigned -- are across Arkansas media, but we'll give the link to our friends at Fayetteville Flyer.

Which part of the mantra didn't you pick up: No more secrets.

Anonymous? I Think Not @NatSecWonk

Let us begin with another chapter in the saga of social costing people jobs.  Jofi Joseph is gone from a federal post in the White House when revealed as the person behind the snarky @NatSecWonk Twitter feed.  Jump over to MSN News for the whole story, but let's just Cliffs Note it:

Joseph saw things.  He gave his unabashed opinion about them.  You can't do that in politics unless, to paraphrase in the Billy Joel, you spend a lotta money.

Come on, Jofi.  You work inside the U.S. govt.  Do the letters "N", "S" and "A" ring a bell, NatSecWonk?

Tea Party Tigers?

I caution all sides to take care with their rhetoric over the Grambling football team - and let me take some runs to conclusion of the varied sides of these events.

At the start of collegiate athletics, it truly was a volunteer, student oriented sport in which teams opted in and out of seasons. The was no guarantee that teams would show for contests.

Of course, the modern era carries with it certain obligations. This is what the administrators of universities and conferences will imply.  The national media will split between student rights and what is right for the school.

And there is the rub.

Eddie Robinson is likely spinning in his grave . . . furious at both sides of this equation. Coach Rob would not have tolerated the level of insubordination from his team. Discipline was a hallmark of a Grambling man.  For that matter, neither would have the Tigers legendary basketball coaches.

But before invoking the soul of one of America's coaching legends, he would have never let his players endure some of the treatment they have received. Grambling without the era of Robinson has fallen into disrepair. If the photos and health reports are to be believed, this is a rough situation.

Standing up for principle - I'm sure that is how the football team sees it.  Even if it cost Jackson State a homecoming.  Hundreds of thousands of dollars in revenue.  Even if it threatens a bedrock institution of the SWAC, of HBCUs - the Bayou Classic.  That annual game at the Superdome with a national NBC broadcast audience is millions on the line.

See where this is headed?

The Republicans "shut down" the government - mainly caused great inconveniences - because the Democrats and the President wouldn't negotiate.

So the players have shut down the Tiger football program - because the administration won't meet their demands. Clean uniforms, modern accommodations.

Which moral side can you take based on your feeling about the last month of politics? Does that make them the Tea Party Tigers? Or the John Carlos and Tommy Smith of their generation?

Ah, what of those lofty goals of amateurism.

Don't go there too fast. Because these young men signed scholarships to perform as college football players in return for education.

So they are obligated to play.  To represent Grambling.

Why?

Because the are schedules. And contracts. And television. And revenue generation on the line.  Without the financial engine of football, there is very little else in college sport portfolios that can finance the other teams.

Well now, somewhere in California, Ed O'Bannon is smiling. In the Midwest, the Drake Commission is grinning ear to ear.

You say those boys HAVE to get on the bus? HAVE to play the game? Because of their obligation?

Sounds like one legal brief away from uncompensated employment. Perhaps a labor dispute over working conditions.

Every case is unique, but let's suppose that Grambling disciplines the players in some way. Will that squelch the movement? If they don't, what happens with the next Rutgers basketball team situation?

Are You A Brand of One?

The start of October has been filled with frustration for many.  For some, it is difficulty with financial aid systems at one university.  For another, it's a horrid start to a football season.  For way to many, it is the blind actions of politics - from the Second World War memorial in DC to furloughs on a campus near you.  For me, an incredibly frustrating encounter with the U.S. Army and our ROTC.

So all that to say this (thinking of the Army):  Are you a brand of one?

Scott Stratten is a refreshing "unmarketer" and his message is simple.  There is no such thing as branding.  Your customer determines what they think of you, and one interaction at a time that reputation either goes up or down.

Take an hour.  Watch (or listen) to this all the way through.  When it is over, ask yourself:

Do you students get attention they deserve from service areas?

Do you make your media jump through hoops regularly?

On your interactions with the public, are you moving the brand up or down one person at a time?

From time at Northwestern State, I can testify to what this means.  Students who complained about troubles with the student record system and refunds that we interacted with -- and publicly --  on the official Facebook page were more informed, less likely to continue to rail (once we explained) and some became our advocates (stepping in to threads to say . . . did you contact the Facebook page for help?).  It didn't solve the problems, but it did take some of the sting out.

You All Thought I Was Crazy

Since 2010, I've said in presentations, in meetings and among staff, the goal of big data and mobile is to get to customized experience.  My example of this in digital signage always was -- if I walk by a sign in a mall, based on my Facebook and other profiles plus my phone giving away that it's me, I'll get an ad for someplace in the mall they think I'm interested in.  If it's a young female, she gets Victorias.  I don't know, I get Barnes and Noble (best case; more likely some other "old person" option).

Well today: This note about a start-up in Little Rock.  They are doing high end computer based marketing.  Like . . .

UPDATE: I talked briefly with Rod Ford, the CEO, who explained how the company was built on software developed in an earlier failed tech startup and is to be expanded to enhance marketing. It's already in use on 12 college campuses, where large TV screens can recognize if, say, the person walking buy is a young male and instantly throw up a pizza special or a new pair of Nikes that would attract the potential customer.

Tip of the hat to Arkansas Times' blog for that.  My bold and underline for emphasis.

What I didn't need AT to tell me . . . why Little Rock?  Hello.  Acxiom?

Brand Thought for the Day

Courtesy of Bloomberg News, a story about the new "most valuable" brand: Apple.

Mark Gimein makes a profound and heretical statement about what makes Apple so valuable as a "brand":

Our products have everything you need straight out of the box. They’re easy to use. They don’t crash. In other words, Apple sells the brand by selling the product. 

Gimein and I concur -- shocking idea.  Do something right.  People will remember it.  And today more than ever before, they tell their friends.

Gimein reminds us in the piece that no matter how platinum the aviation brand of Pan Am was in the 20th century, they are nothing without an airline today.

There are Homers Everywhere

The story about a Montana football player appearing before the judge on minor charges of destroying a sign carried an interesting subtext.

Always good to see the judge presiding in his team colors logo chair.

Hipsters Begin to Age

It comes for all of us.  Who would have prepared us for these two stories:

The History of the iPhone

Google at 15

Any day now, don't you kids remember when we had to use our finger prints to use our phone . . .

What's Good for the Fortson is Good for the Guth

The debate over David Guth's tweet and Kansas' reaction swings quickly to the First Amendment.  A passionate defense of Guth's right in today's Chroncle.

I wonder if we see a growing trend of acceptance of/tolerance for bad behavior in the social world.

Take Courtney Fortson's case.  The former Razorback point guard made the following tweet:

He was punished for violating team rules (perhaps other issues weighed in beyond the tweet) and missed a large number of games -- publicly for his bad tweet.  For those unfamiliar, some of Fortson's teammates were accused of a sexual assault, thus the significance of the "drunk girl" reference.

This was 2009.  And he still makes SI's top 20 and another digital publication's top 15 for worst all-time athlete tweets.

Here in 2013, Guth made this tweet:

If we believe that Fortson -- as a university representative -- is held to a higher standard, does Guth not have the same responsibility?  Or have both men been cruelly wronged?

I believe this to be a First Amendment issue.

As in, rights of association, the extension the courts have made of the right of assembly.  A group can choose who it will or will not associate with.  Does Guth or Fortson's individual ability to say whatever they want in whatever format they choose trump the right of the assembly to remove them from the group for their speech they find offensive?

Discuss.

J-School Prof Disciplined for Tweet

Remember the name David Guth -- even money says he's the next battleground for First Amendment.

Guth stirred the ire of the NRA with a tweet after the Washington Naval Yard shootings, and in turn, University of Kansas has put Guth on administrative leave.

This post is not to take a side on the tweet.  It's to ponder the point: can you discipline an associate professor for their point of view.

The Chronicle gave the first note, and here's the link to the Kansas City Star story referenced.

And, for the curious, here's the link to KU's social media policy.  Clearly, KU is taking the path I've advocated for many an athletic department.  To quote from the KU PDF:

Social media is included in speech, so the same rules apply regarding hate speech

and other similar issue

Guth didn't violate a social media policy as much as he violated existing speech guidelines (or, to use my athletic analogy, "team rules" which cover general conduct regardless to whether it was online or in person).

Pixar's 22 Rules

The best "here click on this web link" advice I've received in months.

Especially #2 and #22.

Seriously, no explanation needed -- trust me this is not a waste of your time.

To Each Platform According to its Needs

Perhaps a little Marx to start the day, but while reading over some recent Facebook versus Twitter comparisons the basic concept of creating the right message on the right platform remains true.

Hashtags, in particular.

That's a genuinely Twitter function.  When Facebook emulated, many wondered what the impact would be.  At least one report out now says, it's a "zero" impact.

Digging into the numbers, I'm more struck by the small base numbers.  Sure, that's some dramatic differences -- 1.3 to 0.8 against on Facebook and .0069 to .004 for on Twitter.

Personally, Facebook is a prose composition.  Twitter is a hip text world.  I've been concerned that bringing the hashtag into FB looks a little "desperate" to be cool.  Sort of like more than two hashtags gets annoying on Twitter or multiple exclamations on FB.

Look at the numbers again.  The Facebook forwarding is next to the decimal point.  Twitter?  Not so much.

Reminds me of a similar look by Facebook claiming how they had as much, if not more, raw traffic related to second/third screen interaction with television shows.

Well sure.  There are simply more people on Facebook.  We see that here at Arkansas State (15K-plus on FB to 9.5K on Twitter), but they are different audiences.  Same was true when I left Northwestern State (12K to 1.5K).  Only place we saw opposite was the early years running UA athletics where Twitter dominated . . . but only until we got serious and launched Facebook.

Facebook Important in Crisis

No surprise to this space what being on top of social commentary means in "crisis" modes -- either real or perceived.  Nice to have to research now to back it up.  Missouri School of Journalism weighs in with a new study.

Tip of the hat to the Bulldog Reporter email feed for the story.

The two researchers pulled out one interesting fact in the BR story:

Hong also found that Facebook posts written in a narrative style were more effective than posts written in a non-narrative format. Narrative style is chronological and focuses more on story-telling rather than fact listing.

 I find this another reinforcing fact that you need to create content and write for the platform, not in a single "dashboard" and send to all at once.

Your Other Data

One of my favorite presentation lines is to remind people the real reason for Facebook is it is the world's largest data mining and marketing operation.  And you volunteered for it.

Now, one of the world's largest data companies you DIDN'T opt into is opening up its data to show you what it knows about you.  Little Rock based Acxiom launched its aboutthedata.com website today.

Log on and see if they have you profiled.  The paranoid among us will say that just verified your personal data.

Acxiom's info comes from years and years of mundane data -- your voting records, your public records (driving, taxes, etc), your credit records, your bread crumbs left will purchasing on line.

Big Data crunches all that and tells marketing (or others) exactly what you've done and a reasonable prediction of what you'll do next.

Now, if I could just see the files from NSA on my phone calls also . . .

(FYI - when I tried it, it returned an error.  Some in the media are saying the data base is having troubles, and Acxiom is listing this as a "beta" on the webpages).

Once Posted, Always Available

The case of Cody Hill caught my eye today in the Arkansas Democrat-Gazette. The 18-year-old Californian is facing murder charges after hitting a pair of cyclists, killing one. Obviously, my keen interest in riding is at cross roads with freedom of speech. Was I happy that yet another scofflaw driver who maimed (this time killed) a rider was facing ultimate justice? Was it fair to have a Twitter record used to upgrade charges?

On the same day, there is a lengthy feature that highlights the particularly twisted and sick practice of LOL RIP trolls.

I find myself upon the verge of a kids-these-days-get-off-my-lawn-pull-up-your-pants rant.

Deep cleansing breath. After all, it is Sunday.

This boils down less to a change in the coarseness of society or a lack of respect for life among youth into a really serious lesson in digital accountability.  My old "once posted, always available."

Cody joins Jacob Rees of Oregon, caught for his drunk driving hit and run by his own tweets. While Cody has the right to be young and stupid about his life, what he overlooks is that by leaving behind a trail of digital crumbs, he cast his own fate. He made his own reputation as a reckless youth permanent.

The details of the case are particularly gruesome on their own. A 57-year-old couple, riding in a bike lane, get plowed into by Cody doing 83 in a 40 zone.  The wife is dead; the husband's leg broken.  From the start, his braggadocio tweets about driving fast were noted by locals.

The police (not unlike Astoria, Ore.) used the digital record and his driving offenses to plead for an escalation of charges.

I can't quite decide if my pound of flesh for the injured and dead riders is what makes me feel this was necessary to show others that you really can't just do whatever they hell you want - both online and on the road.

Which leads to the other story.  Matthew Kocher's parents became the surf-by victims of trolls who think it is either funny or part of their mission to hijack Facebook and other memorial social pages. I do have some significant trouble thinking about people - likely not only kids - who get perverse pleasure in trolling around memorial websites.  It seems like Westboro Baptist for the online world.

One can only hope that eventually digital responsibility catches up with them.

The Politics of Friending

After spending Monday discussing the power relationship dynamic of faculty and students when it comes to social media, this note arrives in the email courtesy of Bulldog Reporter.  In the marketplace, the feeling is mutual, rather than directional.

While the focus with faculty is to make sure they understand the unintended power consequence of asking to or allowing selective friending, in the workplace, bosses aren't comfy being followed by reports and vice versa.  These numbers are rising from a similar poll five years ago, perhaps a reflection of a growing understanding of the impact of being social.

An interesting side item:  if managers aren't real keen mixing business with social inside the office, they are really not OK with clients or vendors "just trying to get to know you."  Check out the chart in the story on the response groups, and five good suggestions on office Facebook etiquette.

Fun with FOIA -- Northern Style

A tip of the hat to the D1 Ticker for this note on how bloggers and participatory media (read: message boards) used open records laws to discover potential blackball moves against Stony Brook by Hofstra.

Quaint echos of almost a decade ago in Arkansas . . .

Recruiting's Productivity Tool?

Great note coming through The Chronicle regarding a Texas A&M study on "tech savvy" for student affairs -- actually more social savvy.

Inside the 49ers Studio

A great short read from the new executive producer for the San Francisco 49ers on his philosophy (shocking - influenced by NFL Films) toward video for the team.  All poking fun aside, the Steve Sabol quote is one that should be pinned up on every branded media internal video operation's wall:

“Tell me a fact and I will learn. Tell me a truth and I will believe, but tell me a story and it will live in my heart forever.”

It's refreshing to know the 49ers top press conference problem -- hey, we can't hear the questions at press conferences -- brings a universality to that age old problem.  (Look in the first comment under the story for this).