Email Tips from The Chron

Rob Jenkins writes one of the best single columns about email etiquette in a recent issue of The Chronicle of Higher Education. I highly recommend you taking the time to read it, and perhaps share it with your staffs.

It is filled with great practical tips.

One of the great takeaways in his column was this:

A few months ago, while in the process of refinancing my home, I received an e-mail from a bank official that contained emoticons and text-messaging abbreviations, including (I kid you not) "LOL." My thought at the time was, "Why did I get a 14-year-old loan officer? May I please have one of the 40-year-olds?"

I laughed out loud at this part. I've seen his recenly from similar places, and had the exact reaction.